Shipping, Delivery & Installation
What to expect from the moment you check out to the last coat of primer - timelines, fees, and what we cover.
01Order Processing & Delivery
Orders are processed within 1-2 business days, then delivered on the timeline shown at checkout. Standard delivery runs 10:30 AM - 7:00 PM - that timeline can still shift. Here's when, and what happens.
| Situation | What happens |
|---|---|
| Material unavailable / factory delay | Timeline shown at checkout is an estimate and may extend; we will notify you as soon as we know. |
| Delivery cannot be completed within the 10:30 AM-7:00 PM window (site closing time) | We reattempt delivery the next business day at no extra charge. |
| Package arrives visibly damaged | Refuse it at the door - no penalty. Prefer to accept it? You can still report the damage to us within 48 hours. |
| Labour arranged on-site before dispatch is confirmed | We cannot cover costs for labour booked ahead of a confirmed dispatch date - please wait for confirmation via the website. |
| Damage caused by our driver/unloader | We review and cover verified costs within 5 business days of you reporting it. |
| Extra work asked of the driver/unloader on-site | Undertaken at your own arrangement - outside our delivery liability. |
02Delivery Methods
Three ways your order can reach you, depending on the product and your site access.
| Method | What is included | Unloading |
|---|---|---|
| Standard Delivery | Ground transit to the site gate/address | Not included by default; can be added at checkout |
| Doorstep Delivery | Ground transit plus unloading | Included, subject to lift feasibility |
| Express Delivery | Priority transit, 6-working-hour window | Not included |
03Serviceable Regions & Eligibility
| Region | Minimum order | Notes |
|---|---|---|
| Bangalore & Hyderabad | No MOQ | Unless a specific product page states otherwise |
| Rest of India | ₹50,000+ | Outstation shipping fulfilled above this order value |
Always confirm serviceability for your exact address by entering your PIN code at checkout.
04Material Unloading Terms
| Delivery type | Unloading responsibility |
|---|---|
| Standard | Delivered to gate/address only; add unloading at checkout for a fee |
| Express & Outstation | Not provided - please arrange labour on-site to unload on arrival |
05Shipping Fees & Address Accuracy
| Order type | Order value | Fee |
|---|---|---|
| Bangalore / Hyderabad | Under ₹25,000 | ₹500 |
| Bangalore / Hyderabad | ₹25,000 and above | Free |
| Express (any eligible order) | Subject to stock availability | ₹899 flat |
| Outstation (Pan-India) | ₹50,000+ | Calculated at checkout |
Please double-check your delivery address, lift availability, and an active site phone number at checkout - incorrect details are the most common cause of a missed delivery window.
06Installation Services
Covered under a 1-year installation warranty when purchased on our platform.
| Product | Scope | Site must be |
|---|---|---|
| Wallpaper | Non-woven, vinyl, textured, or custom rolls/murals | Dry, smooth, clean, free of moisture/peeling paint; oil primer coat applied before we arrive |
| Flooring | Vinyl, SPC, laminate, engineered or natural wood (incl. underlayment) | Clean, flat, hard, dry, structurally sound subfloor. Accessories purchased separately |
You will need to have ready
- Continuous electricity, lighting, and water supply
- Work area cleared of furniture and other trade workers
07Pre-Installation Inspection & Exclusions
Not included in standard installation rates
- Civil work or major subfloor preparation
- Removal or disposal of old materials
- Trimming doors or furniture
- Moving heavy appliances
08Scheduling & Workmanship Warranty
| Covered | Not covered | |
|---|---|---|
| 1-year workmanship warranty | Installation errors - seam separation, peeling | Water seepage/dampness, subfloor settling, physical scratches/impacts, unauthorized repairs, normal wear |
Rescheduling
Free with at least 24 hours' written notice to [email protected].
Warranty & defect claims
We will resolve a valid warranty or installation-defect claim within 5 business days - with a replacement, or a refund if a replacement is not available due to material unavailability.
Questions about your shipment or installation?
Shipping updates, service scheduling, and warranty claims:
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